How to make a claim
We pride ourselves on paying genuine claims quickly and efficiently. When you make a claim with Genus, you can be confident knowing you or your family will be dealing with a dedicated claims consultant from beginning to end.
Our Simple 4-Step Claim Process
Notify
To make a claim, please notify our Client Service Team on 1300 88 44 88. They will walk you through the process, send you a claim form and explain which documents are required.
Complete
Complete the claim form and send it back to us with the supporting documents to allow us to assess the claim.
Assess
Once we’ve received the completed claim form and supporting documents, we’ll assess the claim and advise you of the outcome.
Payment
Once a claim is accepted, we will make the payment to you or your nominated beneficiary/ies. All claims are paid in Australian dollars.
