Who are we?
Genus Life Insurance Services is part of NobleOak Life Limited and provides management and ongoing services in relation to your policy, which includes processing of premium payments, responding to customer service calls, mailing annual policy anniversary letters and handling customer claims.
First established 140 years ago as the ‘United Ancient Order of Druids Friendly Society of NSW,’ NobleOak is an Australian publicly listed company regulated by APRA.
Today, the values of Genus and those of NobleOak are steeped in the rich history of the ancient Druids and guided by principles of integrity and benevolence.
Genus Life Insurance Services Pty Ltd ABN 89 631 536 537 is an Authorised Representative of NobleOak Services Ltd AFSL 286798.
Genus staff all have a genuine desire to make a difference and lives by our values:
We put our clients first at all times, and we always offer genuine value. We’re here to protect.
We use simple, clear communication at all times and avoid jargon. We aim to make getting Life Insurance easier and ensure that our clients know what they are covered for.
We continually drive, and respond to, positive change to ensure our clients get the best service and products. We’re always looking to improve and try new things.
We deliver results, not excuses. This includes both to our clients and to each other. When we say we are going to do something, we do it.