Previously, your policy was administered by Freedom InsuranceAdministration Pty Ltd., Budget Direct Life Insurance or OziCare.

Genus Life Insurance Services has taken the administrative role over from1st of june 2019 for all policies sold by Freedom insurance, from 1st December 2021 Genus Life insurance service also took over the administration for BudgetDirect Life insurance and Ozicare.

Your claim will not be affected by this change and you do not need to do anything. We will be in touch with you to discuss the next steps of your claim.

Life insurance policies administered by Genus are issued by one of the following insurers:

FREEDOM INSURANCE

NobleOak Life Limited ABN 85 087 648 708 AFSL 247302 (for policy numbers beginning with 41 or 51)
&

Swiss Re Life & Health Australia Limited ABN 74 000 218 306 AFSL 324908 (for policy numbers beginning with 61, 71, 81 or 91)

BUDGET DIRECT AND OZICARE LIFE INSURANCE

Hannover Life Re of Australasia Ltd ABN 37 062 395 484 AFSL 530811 (for policy numbers beginning with 31 or 32).

Genus is an Authorised Representative of NobleOak Services Ltd AFSL 286798.

Your Life Insurance Plan Summary outlines the details of your insurer which is available by contacting Genus.

Email enquiry@genuslifeservices.com.au
Phone 1300 88 44 88
GPO Box 2548 Sydney NSW 2011

FREEDOM INSURANCE

Genus took over the administration of the Freedom policies on 1st June 2019.

BUDGET DIRECT AND OZICARE LIFE INSURANCE

Genus took over the administration of the Budget Direct and Ozicare Life Insurance policies on 1st December 2021.

There has been no change to the terms or conditions of your policy.

There has been no change to how you pay your premiums under Genus administration. All existing direct debit or credit card authorities have remained in place, you do not need to change this.

You will receive your annual renewal notice each year prior to the renewal of your policy confirming your cover, new premium and payment options.

Should you wish to discuss you cover please contact us.
Email enquiry@genuslifeservices.com.au
Phone 1300 88 44 88
GPO Box 2548 Sydney NSW 2011

1. Notify
   To make a claim, please notify our Genus Claims Team on 1300 88 44 88 or claims@genuslifeservices.com.au . They will walk you through the process, send you a claim form and explain which documents are required.
2. Complete Claim Form
   Complete the claim form and send it back to us with the supporting documents to allow our team to assess the claim.
3. Assessment
   Once we’ve received the completed claim form and supporting documents, your claim will be assessed, and we will advise you of the outcome.
4. Payment
   If your claim is accepted, we will make the payment to you or your nominated beneficiary/ies. All claims are paid in Australian dollars.

Should you have any questions about the progress of an existing claim, lodging a claim or finding out more about our claims process, please call us on 1300 88 44 88 or email claims@genuslifeservices.com.au

If you tell us that you are having difficulty providing some of the information we request, we will work with you to find a solution. This may include trying to collect the information from third parties on your behalf.

Funeral & Accidental Death Insurance Claim

To make a claim you will need:

• Completed and signed Claim Form:
• Evidence of Death (I.e Death Certificate) - certified
• Proof of Identity – certified for the Life Insured, and if different, the Policy Owner, Nominated Beneficiary/ies or Executor (if no beneficiary)
• If there is no nominated beneficiary, a copy of the Will and Grant of Probate
• We may ask you to provide a copy of Police and Coroner Reports – if its relevant

Accidental Injury Insurance Claim

To make a claim you will need:

• Completed and signed Claim Forms including signed medical authority
• Proof of Identity – certified for the Life Insured, and if different, the Policy Owner
• Evidence of injury which may include medical reports.
• We may ask you to provide a copy of Police and Coroner Reports – if its relevant

Life Insurance Claim

To make a claim you will need:

• Claim Form including signed medical authority
• Death Certificate – certified
• Proof of Identity – certified for the Life Insured, and if different, the Policy Owner, Nominated Beneficiary/ies or Executor (if no beneficiary)
• If there is no nominated beneficiary, a copy of the Will and Grant of Probate
• We may ask you to provide
     - a copy of Police and Coroner Reports – if its relevant
     - Medicare records, which can be downloaded from MyGov.

Terminal Illness claims

• Claim Form including signed medical authority
• 2 Medical Attendant’s Statements to be completed by relevant medical specialists confirming your prognosis of 24 months or less to live.
• Proof of Identity – certified
• We may ask you to provide Medicare records, which can be downloaded from MyGov.

Income Protection Insurance

To make a claim you will need:

• Claim Form and Medical Attendant’s Statement including signed medical authority
• Proof of Identity – certified
• Individual Tax returns, Business Tax Returns, Profit and Loss statements and/or payslips
• Copies of supporting medical documents and reports
• We may also ask you to provide your Medicare records, which can be downloaded from MyGov.

Total & Permanent Disability Insurance Claim

To make a claim you will need:

• Claim Form
• Medical Attendant’s Statement including signed medical authority
• Proof of Identity – certified
• Individual Tax returns, Business Tax Returns, Profit and Loss statements and/or payslips
• Copies of supporting medical documents and reports
• We may ask you to provide
     - Medicare records, which can be downloaded from MyGov.
     - Financial records, like your Individual or Business Tax Returns, Profit and Loss statements and/or payslips

Trauma Insurance Claim

To make a claim you will need:

• Claim Form including signed medical authority
• Medical Attendant’s Statement to be completed by a relevant medical specialist
• Copies of supporting medical documents and reports
• Proof of Identity – certified
• We may ask you to provide Medicare records, which can be downloaded from MyGov.

To make a change to your contact details you can:

• Complete a Change of Address form on the Resources page of the website and email it to enquiry@genuslifeservices.com.au 
• Call us on 1300 88 44 88 between 9.00am and 6.00pm (AEST) Monday to Friday

To amend your beneficiary details, you can:

• Complete the Nomination of Beneficiary Form and on the Resources page of the website and email it to enquiry@genuslifeservices.com.au.
• Call us on 1300 88 44 88 between 9.00am and 6.00pm (AEST) Monday to Friday

To discuss amending your cover, you can

• Speak to our friendly Genus Client Services team on  1300 88 44 88 between 9.00am and 6.00pm (AEST).
• Email us at enquiry@genuslifeservices.com.au

To add a third-party authority to your cover, for instance to give your financial adviser or spouse the authority to give instructions to us on your behalf.

• Complete a Third Party Authority form on the Resources page of the website and email it to  enquiry@genuslifeservices.com.au
• Call us on 1300 88 44 88 between 9.00am and 6.00pm (AEST) Monday to Friday

If you decide to cancel your policy you can

• Complete a Cancellation Request form on the Resources page of the website and email it to enquiry@genuslifeservices.com.au
• Call us on 1300 88 44 88 between 9.00am and 6.00pm (AEST) Monday to Friday

Premiums are a regular payment to cover the cost of your insurance policy. There are typically two payment structures you can use to pay for life insurance products stepped or level. Your 'premium type' will be stated on the certificate provided to you at anniversary time or upon your request.

The cost of your cover is calculated based on personal risk factors such age, gender, and lifestyle habits such as smoking. The amount of cover you have, any optional extras and your premium structure (stepped or level) also influence the amount you need to pay.

Your premium type will be stated on the certificate provided to you at anniversary time or upon your request.

Stepped premiums

Where your premium type is specified as stepped premium, your policy premiums are recalculated each year based on your increase in age. This means your premium will increase each year as you get older to reflect your increased insurance risk. Your insurance risk increases as you become older and your likelihood of developing a critical illness, getting into an accident, or dying increases.

Level premiums

Where your premium type is specified as level premium, your policy premiums are calculated based on the age you were when any cover started. The premium won't increase each year due to age and the cost is generally averaged out over a number of years. Level premiums can still increase due to factors other than age, as explained below.

Both stepped and level premiums can change due to factors other than age such as indexation or external factors (such as claims trends in the Australian population) that lead to a base rate increase. If an insurer adjusts their base rates, it won't apply just to an individual policy but for all policies within the same group (for example all policies with a specific product or product type). The insurer will give you notice in writing before any base rate adjustment take effect.

Yes, insurance premiums can increase due to a number of factors such as;

Premium type (Stepped or Level premiums), automatic increases and base rate increases.

Both stepped and level premiums can change over time.

Stepped premiums

Where your premium type is specified as stepped premium, your policy premiums are recalculated each year based on your increase in age. This means your premium will increase each year as you get older to reflect your increased insurance risk. Your insurance risk increases as you become older and your likelihood of developing a critical illness, getting into an accident, or dying increases.

Level premiums

Where your premium type is specified as level premium, your policy premiums are calculated based on the age you were when any cover started. The premium won't increase each year due to age and the cost is generally averaged out over a number of years. Level premiums can still increase due to factors other than age, as explained below.

Automatic Increases

One of the features of the products is an automatic increase to benefit amount to ensure your policy keeps up with inflation. The increase to your benefit amount also increases the premium amount you need to pay. You can opt-out at any time of the automatic increase by contacting us prior to your policy anniversary, automatic increases will remain in place unless you contact us.

Base rate increase

Base rates are the starting point for calculating premiums. Each customers personal risk circumstances such as gender, health and lifestyles factors are added on top of the base premium. Base premiums can be influenced by factors impacting the individual insurer or the industry as a whole such as changing mortality rates, inflation or interest rates, which can affect the cost of providing insurance. Insurers may increase base rates maintain their ability to cover future claims. Insurers may also decrease their insurance premiums in some circumstance where it's possible to do so.

It's important to note that while premiums can change over time, they are subject to the terms outlined in the policy's Product Disclosure Statement (PDS), and insurers are required to notify policyholders of any changes in advance.

To change or update your direct debit and credit card details, please call us on 1300 88 44 88 or email us at enquiry@genuslifeservices.com.au.

If you are experiencing difficulty in paying your premium, we may be able to assist. Please call us on 1300 88 44 88 to discuss if there are options that will work for you.

We recognise that everyone may experience vulnerability at some point in their lives. We understand that everyone’s individual situation and circumstances are different, and sometimes we all need extra care and support. Visit How we can support you to find more information about the assistance we can provide.